There is some strong resistance against reporting in process management. Not all of it is unfounded.
Overall reliability is a simple, but accurate indicator of how well (or badly) managed a business is.
If processes were people, the “orphans” would be the homeless kids wandering aimlessly in your business.
Let’s face it. Business processes are tools of control and employees hate it when that type of control is being used against them.
Creative block doesn’t exist. Once you realize creativity isn’t magic and adjust to the intrinsic creative process, you start to get more great ideas.