I used to visit a fancy Starbucks café with fine-tuned business processes back in Gran Canaria, but the more organized it became, the more it sucked.
Get rid of overly complicated business process management. It is as simple as that.
Do you love your cell operator and their processes? I doubt it.
If you are into process management, you don’t see services. You see the processes behind them. And even though I was just an ordinary customer, I could see that Lenovo has some key processes that are seriously broken.
Quality is all that matters, right? Not every client thinks so.