Do you love your cell operator and their processes? I doubt it.
If you are into process management, you don’t see services. You see the processes behind them. And even though I was just an ordinary customer, I could see that Lenovo has some key processes that are seriously broken.
Quality is all that matters, right? Not every client thinks so.
Processes are the lifeblood of almost every business. Whether you realize you have them or not.