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Micro Process

A micro process is the smallest business process out there, often comprised of only a few steps, easy as 1-2-3. No matter how short or seemingly unimportant, the opposite is often true. Imagine welcoming a new customer; answering the phone to take orders; cleaning and preparing each restaurant table after every guest — these processes may be trivial, but they can still be analyzed, optimized and improved in every single step to the great benefit of the whole business.

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