Get rid of overly complicated business process management. It is as simple as that.
Overall reliability is a simple, but accurate indicator of how well (or badly) managed a business is.
Having your processes described is only a half victory. The second half of success comes when people follow and perform those processes. That’s why Procesoid can remind the right person at the right moment that something needs to be done.
If processes were people, the “orphans” would be the homeless kids wandering aimlessly in your business.
To secure your process know-how, you should allow access to processes based on user roles with different levels of permissions.